Microsoft is doubling down on Artificial Intelligence (AI) by supercharging the Xbox support chatbot with AI––a move that signals the company’s broader AI vision for its gaming console series.
Called “Support Virtual Agent,” the chatbot can be accessed from within the Xbox console or the Xbox app on smartphones and PCs. According to Microsoft, it is “designed to help Xbox players more efficiently solve their support-related gaming issues.”
The AI agent has the shape of a virtual orb that mimics the Xbox colour scheme. When a user asks a query, the animation is such that it experience feels immersive.
Currently in testing, as reported by The Verge, the AI assistant allows users to resolve questions about Xbox features and products. Although Xbox may not receive a full Copilot integration soon, some of Copilot’s features—like natural language processing—are expected to help users interact with support seamlessly, even if they make minor spelling errors.
Microsoft plans to introduce AI-generated art and game assets to personalise the gaming experience further. This integration follows Microsoft’s recent AI rollouts across its product suite, from Copilot on Windows 11 to AI-enhanced tools in Office, demonstrating the company’s steady commitment to embedding AI across its ecosystem.
While the AI capabilities on Xbox are still developing, they illustrate Microsoft’s long-term ambition to bring AI to all of its platforms and products.
