In the past few years, Artificial Intelligence (AI) has exploded. You can barely look at a publication without seeing a headline related to AI. The rise of AI can be attributed to its increasing accessibility and the recognition of its potential by individuals and industries. AI has made everyday tasks more manageable by automating schedules, providing personalized assistance, and enhancing decision-making. Have you ever asked Siri to navigate to the Central Business District, asked Google to play your favorite Spotify playlist, or asked Alexa to purchase the paper towels that you forgot on your last trip to the market? If so, you have enjoyed the personal convenience that AI provides. But what about using AI at work to help resolve issues beyond music and household goods?
AI has the potential to revolutionize how the workplace operates by providing efficiency improvements. Large volumes of workplace data, such as employee communications, performance metrics, and historical dispute records can be analyzed to identify patterns and trends contributing to specific workplace conflicts and a lack of productivity. This information can provide insights for managers and executives about the potential sources of disputes and help them take proactive measures to address these issues. If you know that your organization suffers from poor communication about policies and procedures based on employee survey feedback or reviews, AI can be used to automate key communications that will circumvent tension, misunderstandings and possible turnover.